Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Since 1992, with help from ENERGY STAR®, American families and businesses saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Each Pella® product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. What does this mean for you? Not only could you find a decline to your heating and cooling charges, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and custom-made for your home, meaning no two projects are alike. Our large variety of products make it hard to discuss pricing without first considering your needs, wants and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who can give you a quoted project price after seeing the project site itself. To expedite the quoting process, your Pella® sales representative is equipped with a computer and a portable printer so that they’ll have all the quote information you’ll need—once the sales representative has a chance to consider the requirements of the project and brings them to life with your vision.
 
In addition to offering a wide variety of high-grade products to pick from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you great window and door products at affordable prices, giving you a chance to make the home improvements you want to while building great value into your Davenport area home all the while.


What should I use to clean my glass windows?

We suggest that you should use a prepackaged vinegar-based cleaning mixture or use an ammonia-free glass cleaner such as Windex or Sparkle. Or you can make your own with one part vinegar to ten parts water. Apply the solution to a soft, clean microfiber cloth or paper towel. We do not recommend glass cleaners that are ammonia- or alcohol-based because they could leave streaks or create a film that draws moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses reliable installers who are certified to install Pella doors and windows. We require them to complete a carefully crafted set of training courses so that your windows and doors are correctly installed and meet Pella’s strict warranty guidelines. We look for the best Davenport-local people and recruit them to install our projects. Before they can be hired, Pella requires them to pass a drug test and background check. Our installers are are insured by liability and workers compensation insurance. In addition to Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Your local Pella branch provides services and support that “big box” stores can’t provide. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Using a dedicated Pella sales team, project manager, local service technicians, and quality installers means that your project will have the knowledge of our whole team. We commonly use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. If you have any concerns, simply contact our office or your sales representative and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why Davenport homeowners pick Pella for their replacement window and door needs. Pella is a privately owned, professionally managed company founded in 1925. Every one of our high quality windows and doors are manufactured with attention to detail and serviced by Pella’s unique Direct Sales Network. Unlike other manufacturers who sell exclusively through retailers, Pella has dedicated windows & door stores throughout North America. This unique way of operating our business gives the homeowners in Davenport a highly personal experience with the backing of a local to Davenport, Pella-certified team. Whether you are contemplating the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a superior quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Davenport, we know that buying replacement windows and doors is an important commitment. During our consultation process, it is very important to ensure that each question you have about Pella’s materials, diverse product lines and construction are answered.  Therefore, we ask that you allow up to 2 hours for your consultation appointment.

What will Pella do at the in-home consultation?

Pella Davenport’s in-home consultation is a very important step to ensure customer satisfaction and the correct window or door products are selected for your Davenport home and budget. As such, we respectfully request that our visit is organized when all decision-makers (typically both homeowners) are able to attend. Our goal is to provide you the best replacement windows and doors possible.

Please allow up to two hours for this visit. Among the many topics we will review with you would be:

· What materials (vinyl, wood or fiberglass) are most appropriate for your Davenport home?

· Which functional features do you want your windows or doors to have?

· What level of energy efficiency would be best for your home?

· Which colors do you want?

· Other questions you may have

Your in-home consultation is the surest way to receive an accurate, binding quote for this important project.